CORONA QUESTIONS - COVID-19
Weblens answers the most frequently asked Corona questions.
This list is supplemented on a regular basis with the questions we receive from our customers. So come and check for updates every now and then.
1. Do you still deliver at home?
Yes, we still deliver to your home. Our services are operational and we do everything we can to get your package to your front door as soon as possible.
2. Can I collect my order from you?
From May 11 you can pick up your order back in our store in Nieuwkerken-Waas and from May 12 in our store in Beveren-Waas.
3. Can I pick up my parcel at a post point / collection point?
Yes you can still choose this option.
4. Can I contact you?
Yes you can.
5. Are there any hygiene measures I should take?
Have you been infected by the coronavirus? Then immediately throw your contact lenses and used liquids in the rubbish bin and do not wear contact lenses for the entire period. The virus is transmitted very easily and quickly through our tears.
Are you not infected? Just wear your contact lenses further, as always, wash your hands very thoroughly before inserting or removing your contact lenses.
6. Can I have my eyes measured?
No, eye measurements may not be taken during this period. In extremely urgent cases you can contact an ophthalmologist who will give you further information and make a decision. Normally - but subject to change - contact lens adjustments and eye measurements will be allowed back from May 18.
7. I would like to order test lenses / trial lenses.
Unfortunately, this is not possible during the corona crisis. In fact, test lenses are no longer supplied by different manufacturers. According to the guidelines, we can no longer send them. For us, safety is paramount, when we send test lenses we also want to be sure that we can check them and that is unfortunately not allowed at the moment. We hope for your understanding.