Disclaimer & Privacy
This website is owned by ONGHENA Opticiens bvba
Contact information: Ten Bos 5, 9100 Nieuwkerken-Waas
Address registered office: Ten Bos 5, 9100 Nieuwkerken-Waas
Phone: 037 666 777
Company number: VAT BE 0426 450 897
By accessing and using the website you explicitly agree with the following general conditions.
Intellectual property rights
The contents of this site, including the brands, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual rights and belong to ONGEHNA Opticians or entitled third parties.
Limitation of liability
The information on the website is of a general nature. The information is not adapted to personal or specific circumstances, and can therefore not be considered as personal, professional or legal advice to the user.
ONGHENA Opticians make every effort to ensure that the information provided is complete, accurate, accurate and up-to-date. Despite these efforts, inaccuracies may occur in the information provided. If the information provided contains inaccuracies or if certain information on or via the site would be unavailable, company name will make the greatest possible effort to rectify this as quickly as possible.
ONGHENA Opticians can not be held liable for direct or indirect damage resulting from the use of the information on this site.
If you find inaccuracies in the information made available via the site, you can contact the site manager.
The content of the site (including links) can be adapted, modified or supplemented at any time without notice or notification. Company name does not guarantee the proper functioning of the website and can in no way be held liable for a malfunction or temporary (un) availability of the website or for any form of damage, direct or indirect, which would result from the access to or use of the website.
ONGHENA Opticians can in no case be held liable in any way whatsoever, directly or indirectly, in any way or any other way, for damage resulting from the use of this site or of another, in particular as a result of links or hyperlinks, including, without limitation of all losses, work interruptions, damage to programs or other data on the computer system, equipment, software or other of the user.
ONGHENA Opticians make the necessary efforts to safeguard the quality of the services offered to the users of the website. However, this relates to an obligation of means knowledge and ONGHENA Opticians can never be held liable, either directly or indirectly for any damage a user of the website would suffer by offering or purchasing services from users of this website.
Each user is solely responsible for fulfilling his administrative, social, tax and other obligations, which he / she must fulfill within the framework of his / her activity.
The website may contain hyperlinks to websites or pages of third parties, or indirectly refer to them. Placing links to these websites or pages in no way implies an implicit approval of their content.
ONGHENA Opticians expressly declare that it has no control over the content or other characteristics of these websites and can in no case be held liable for their content or characteristics or for any other form of damage resulting from their use.
Applicable law and competent courts.
Belgian law applies to this site. In the event of a dispute, only the courts of the district of Dendermonde are competent.
When you visit our website www.weblens.be , you may leave certain personal information behind, further referred to as 'Personal Data'.
In this policy we explain why we ask personal information and what I do with it.
Who is responsible for the processing of your data?
The data obtained through our website are included in the files of BVBA ONGHENA OPTICIENS, with registered office at 9100 NIEUWKERKEN-WAAS, Ten Bos 5, with KBO number 0426450897.
The BVBA ONGHENA OPTICIENS is legally represented by its managers, Mr. Pieter ONGHENA and Mrs. Elke VANDEWALLE.
How do we get your Personal Data?
We come to your data in two ways.
- First, you leave data yourself:
- by creating a log in / account on our website.
- when placing an order for optics products via our webshops on weblens.be and www.onghena.be .
- by completing an application form for an appointment or for an eye survey or reservation of a frame.
Which data do we collect?
When ordering, we collect the following information from you:
- Appointment title (gender)
- Address data
- E-mail address
- phone number
- Cellphone number
- Bank details
- Information about the strength of the lenses and / or glasses that you have ordered (diopter)
On what legal basis do we process your data?
- We process your Personal Data in the first place because this is necessary for the execution of the agreement, this is in this case the execution of your order or the fulfillment of your application for registration or for an appointment.
- Second, process your Personal Data for the representation of our legitimate interests .
An own legitimate interest is understood to include: possibly management of disputes with customers
- Thirdly, we can process your data if this is necessary to comply with legal obligations on us (eg tax obligations).
- Finally, we process your Personal Data because you have given us specific permission for this by entering your personal details during the ordering process and / or by checking a box in which you indicate that you will be registered in our mailing file.
More specifically, it concerns the permission to receive our newsletter and other advertising from us (direct marketing).
In addition, it concerns permission to process the data concerning the strength of the lenses and / or glasses (diopter) ordered by you. We store these last details in order to inform you about this in the future and to provide better service.
This permission can be withdrawn by you at any time.
How are your personal data stored?
All your Personal Data are stored by us in 'the cloud' in the files made up via the software program that is linked to our website and webshop.
The storage in the cloud is secured with the most modern techniques. Care shall be taken to ensure that appropriate technical and organizational measures are in place to ensure a level of security appropriate to the risk. The storage of data in the cloud is managed by BVBA Lightspeed POS Belgium, with registered office at 9000 GENT, Sint-Denijslaan 489, with company number 0848.672.004.
We assure you that your data will be treated confidentially, in accordance with the provisions on the confidentiality of personal data.
How long will your personal data be stored?
Your personal data will be kept for at least as long as this is legally required (eg accounting and tax obligations), as is necessary to execute the agreement and for as long as we can be held liable on that basis (10 years).
In addition, we will retain your personal data for a period of 15 + 1 year for the legitimate purposes or the commercial and marketing purposes you have expressly permitted.
For what purposes do we use your personal data?
The Personal Data you provide will only be used for the following purposes:
for the execution of the concluded agreement (processing the order, delivery of the delivery, after sales service, meeting your request for an appointment or registration etc.).
- to be able to give you information in the future about the strength of the lenses and / or spectacles glasses (diopters) ordered by you and their evolution.
- for sending newsletters and advertising and to keep you informed of our current offer (with your permission, see above).
- to comply with the legal obligations on us (eg tax obligations, etc.).
We treat the information provided by you on our request as confidential information.
We will not disclose your information, transfer it or in any way communicate it to third parties, with the exception of third parties that are required to execute the order (eg the delivery service and the payment service provider) or unless we are legally obliged to do so (eg to have fraud investigated or counteracted).
What rights do you have?
- Right of access and correction
You are entitled to reasonable access to the Personal Data, so that you can update, change or, if legally possible, delete the data.
- Right to be forgotten
You have the right to request that the Personal Data be completely removed from the database of ONGHENA OPTICIENS, but only in the cases referred to in the law (in particular the Personal Data are no longer necessary for the purposes for which they were collected or processed, unlawful processing).
- Right to restriction of processing
In the course of a dispute regarding the Processing of Personal Data, you have the right to request that the Processing of the Personal Data is limited.
- Right to portability of the data
You have the right to obtain the Personal Data you provide in a structured, standard and machine-readable form, if the processing is done to execute the agreement. You also have the right to transfer this data to another controller.
- Right to withdraw permission
You have the right to revoke your consent at any time, without this affecting the lawfulness of the processing on the basis of your consent before this withdrawal.
- Exercising your rights
You can, if proof of your identity, exercise the above rights free of charge via a written, dated, motivated and signed request addressed to ONGHENA OPTICIENS.
We have a period of one month after receipt of your request, to follow up on this. This period can be extended to two months depending on the complexity of the request and / or the number of requests.
What should I do if I have complaints?
Of course we strive for a 100% satisfaction of our customers. If you still have a complaint about the processing of your personal data, you can contact the Commission for the protection of privacy (Privacy Commission):
Commission for the protection of privacy
Printing press 35, 1000 Brussels
+32 (0) 2 274 48 00
+32 (0) 2 274 48 35
commission (at) privacycommission.be
Questions or remarks?
037 666 777