Terms and Conditions

Communication about the well-being of your eyes

Have your eyes checked by a specialist at regular intervals to avoid irritations and possible damage. The strength and curvature of your eyes can change. Weblens recommends that this be checked at least annually, preferably every six months. You can also do this with us, make an appointment on +32 37 666 777. This is possible from Monday to Friday from 9h-12.30h & 13.30h-18h and Saturday from 9h to 17h. .


These general conditions take precedence over all written or printed terms and conditions of the buyer. By the order the buyer declares to agree with the current conditions.


All orders can be made via the website (www.weblens.be), by telephone or by e-mail. The buyer will receive a confirmation of his order, only then the order is binding. For telephone orders a mail will be sent to confirm the order placed.


Shipments within the Belgium are charged an amount of 2.90 euros. An amount of 3.90 EURO for the Netherlands and France. Delivery only takes place after payment. Delivery periods indicated on the website are indicative and not binding. We strive for the shortest possible delivery times. Any delays do not give the buyer the right to cancel the order or claim compensation. In case of force majeure WEBLENS is entitled to unilaterally cancel the order. In the event of non-compliance with the points in these general sales conditions, WEBLENS is authorized to unilaterally cancel the cooperation with the buyer.


Pick-ups can also take place at the pick-up point Ten Bos 5 in 9100 Nieuwkerken-Waas, Belgium. No postage costs are charged for collections.


As discussed earlier in point "3. DELIVERY "will only be made at the time of full payment. Payment can be made online or by bank transfer by: Bank transfer, Bancontact / Mister Cash / iDEAL / Maestro / Visa / MasterCard / KBC Online / ING HomePay / Dexia DirectNet. As proof of payment, the buyer always receives an invoice with the delivery.


The prices mentioned on the WEBLENS website are guaranteed subject to typing errors and force majeure. All prices are expressed in EURO and include 21% VAT.


Complaints regarding visible and invisible defects or the non-conformity of the requested products must be reported in writing within 14 days. The return of the products must be free of charge and therefore free of charge for WEBLENS. Return shipments are only accepted if written permission has been given by WEBLENS.


WEBLENS works with products of the highest quality. The goods are delivered on the basis of the specified parameters of the customer. WEBLENS also advises the buyer to have his eyes checked on a regular basis (recommended 6 months) with a specialist (either the ophthalmologist or a contact lens specialist). By placing the order the buyer agrees to these general conditions. All products are delivered in the manufacturer's packaging and are guaranteed by the CE label. The buyer also agrees to read the manual / package leaflet before using the product. WEBLENS is not liable for the suitability of goods for the buyer or resulting consequences. Also not for any technical defects. In the event of technical defects, please contact the manufacturer of the product. WEBLENS is not liable for damage to the eye or resulting consequences as a result of inadequate care (hygiene), inadequate follow-up by specialists or failure to comply with the instructions of the manufacturer.


All personal details are kept in an automated database and are not passed on to third parties. WEBLENS reserves the right to use the data for its own publicity purposes. The buyer can at all times request the data or request adjustment or removal.


In accordance with the laws on commercial practices and the information and protection of the consumer, the buyer enjoys the right of withdrawal. For all non-personalized products, the buyer has the right to return them within fourteen working days after receipt, without giving any reason, and does so within three days with any dispatch instructions from WEBLENS to be followed. The purchase price will be refunded within 14 working days after receipt of the returned goods. This only if they were received in perfect condition as well as in a package that was sufficiently franked. Opened, used, damaged or described packaging will never be taken back. The fourteen days without obligation does not apply to personal products, including contact lenses made for the buyer.


Our address: WEBLENS, Ten Bos 5, 9100 Nieuwkerken-Waas, East Flanders, Belgium E-Mail: [email protected] - Infoline: +32 37 666 777 WEBLENS is part of ONGHENA Opticiens bvba. KBC 407-502 22 41-55 - IBAN BE31 4075 022241 55 - BIC KREDBEBB VAT & COMPANY NUMBER BE (0) 426 450 897 Business owners: Pieter Onghena, Elke Vandewalle


These general terms and conditions are governed by Belgian law, the court of Dendermonde is exclusively competent.

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