Disclaimer & Privacy

This website is owned by Oogwereld België NV

Contact details: Ten Bos 5, 9100 Nieuwkerken-Waas Registered office address: Ten Bos 5, 9100 Nieuwkerken-Waas Phone: 037 666 777 E-mail: info@weblens.be BE7141320600169 – VAT BE0436 684 201

By accessing and using the website, you expressly agree to the following general terms and conditions.

Intellectual property rights

The content of this site, including brands, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual property rights and belong to ONGEHNA Opticiens or rightful third parties.

Limitation of liability

The information on the website is of a general nature. The information is not adapted to personal or specific circumstances, and therefore cannot be considered as personal, professional or legal advice to the user.

ONGHENA Opticiens makes every effort to ensure that the information provided is complete, correct, accurate and up-to-date. Despite these efforts, inaccuracies may occur in the information provided. If the information provided contains inaccuracies or if certain information on or via the site is unavailable, the company name will make every possible effort to rectify this as soon as possible.

However, ONGHENA Opticiens cannot be held liable for direct or indirect damage resulting from the use of the information on this site.

If you find inaccuracies in the information made available via the site, you can contact the site manager.

The content of the site (including links) can be adjusted, modified or supplemented at any time without notice or notification. The company name gives no guarantees for the proper functioning of the website and cannot be held liable in any way for poor functioning or temporary (un)availability of the website or for any form of damage, direct or indirect, that would result from access to or use of the website.

ONGHENA Opticiens can in no case be held liable to anyone, directly or indirectly, in a special or other way, for damage due to the use of this site or another, in particular as a result of links or hyperlinks, including, without limitation, all losses, work interruptions, damage to programs or other data on the computer system, equipment, software or other of the user.

ONGHENA Opticiens makes the necessary efforts to guarantee the quality of the services offered to the users of the website. However, this concerns an obligation of means and ONGHENA Opticiens can therefore never be held liable, either directly or indirectly, for any damage a user of the website would suffer by offering or purchasing services from users of this website.

Each user is solely responsible for fulfilling his/her administrative, social security, tax and other obligations, which he/she must fulfill in the context of his/her activity.

The website may contain hyperlinks to websites or pages of third parties, or refer to them indirectly. The placement of links to these websites or pages in no way implies implicit approval of their content.

ONGHENA Opticiens expressly declares that it has no control over the content or other characteristics of these websites and can in no case be held liable for the content or the characteristics thereof or for any other form of damage from the use thereof.

Applicable law and competent courts.

Belgian law applies to this site. In the event of a dispute, only the courts of the Dendermonde district have jurisdiction.

PRIVACY POLICY WEBSITE.

When you visit our website www.weblens.be, you may leave behind certain personal data, hereinafter referred to as 'Personal Data'.

In this policy, we explain why we ask for personal data and what we do with it.

If you have any questions after reading this policy, please let us know. Be sure to also read our cookie policy.

 

Who is responsible for processing your data?

The data obtained via our website is included in the files of Oogwereld België NV - Grote Markt 7-1, 2200 Herentals

 

How do we obtain your Personal Data?

We obtain your data in two ways.

• First, you leave data yourself:
• by creating a login / account on our website.
• when placing an order for optical products via our webshops on weblens.be and www.onghena.be.
• by completing a request form for an appointment or for an eye measurement or reservation of a frame.

 

• Secondly, we collect data ourselves through your visit to our website. This is called cookies. You can read more about cookies in our cookie policy.

 

What data do we collect?

When ordering, we collect the following data from you:

• Name
• Title (gender)
• Address details
• Email address
• Phone number
• Mobile number
• Bank details
• Data regarding the strength of the lenses and/or glasses you ordered (diopter)

 

On what legal basis do we process your data?

 

• We process your Personal Data primarily because this is necessary for the performance of the agreement, which in this case is the execution of your order or fulfilling your request for registration or for an appointment.

 

• Secondly, we process your Personal Data for the promotion of our legitimate interests.

 

Own legitimate interest includes: any management of disputes with customers

• Thirdly, we may process your data if this is necessary to comply with legal obligations that rest on us (e.g. tax obligations).

 

• Finally, we process your Personal Data because you have given us a specific permission to do so by entering your personal data during the ordering process and/or by ticking a box in which you indicate that you want to subscribe to our mailing list.

 

Specifically, this concerns the permission to receive our newsletter and other advertising from us (direct marketing).

 

In addition, it concerns permission to process the data regarding the strength of the lenses and/or glasses you ordered (diopter). We keep this last data to inform you about this when ordering in the future and to be of better service.

 

This permission can be withdrawn by you at any time.

 

How is your personal data stored?

All your Personal Data is stored by us in 'the cloud' in the files created via the software program that is linked to our website and webshop.

The storage in the cloud is secured with the most modern techniques. Care is taken to ensure that appropriate technical and organizational measures are provided to guarantee a security level appropriate to the risk. The storage of the data in 'the cloud' is managed by BV Lightspeed POS Belgium, with registered office at 9000 GENT, Sint-Denijslaan 489, with company number 0848.672.004.

We assure you that your data will be treated confidentially, in accordance with the provisions on the confidentiality of personal data.

Use may be made of providers of cloud services that are located in countries outside the European Economic Area to host and process the Personal Data. In that case, we will ensure that the Processing of the Personal Data is always adequately protected in accordance with the obligations of European privacy legislation and of this privacy policy.

  

How long will your personal data be kept?

Your personal data will be kept at least as long as this is legally required (e.g. accounting and tax obligations), as is necessary for the execution of the agreement and until we can be held liable on that basis (10 years).

In addition, we will keep your personal data for a period of 15+1 years for the legitimate purposes or the commercial and marketing purposes expressly permitted by you.

 

For what purposes do we use your personal data?

The Personal Data communicated by you will only be used for the following purposes:

for the execution of the concluded agreement (processing the order, executing the delivery, after-sales service, fulfilling your request for an appointment or registration, etc.).

• to be able to give you information in the future about the strength of the lenses and/or glasses you ordered (diopter) and the evolution thereof.
• for sending newsletters and advertising and to keep you informed of our current offer (with your permission, see above).
• to comply with the legal obligations that rest on us (e.g. tax obligations, etc.).

 

We treat the data provided by you at our request as confidential information.

We will not disclose your data, transfer it or in any way communicate it to third parties, with the exception of third parties that are necessary for the execution of the order (e.g. the delivery service and the payment service provider) or unless we are legally obliged to do so (e.g. to have fraud investigated or to counter it).

What rights do you have?

• Right of access and correction

You have the right to reasonable access to the Personal Data, so that you can update, change or, if legally possible, delete the data.

• Right to be forgotten

You have the right to request that the Personal Data be completely removed from the database of ONGHENA OPTICIENS, but only in the cases referred to in the law (i.e. the Personal Data is no longer necessary for the purposes for which it was collected or processed, unlawful processing).

• Right to restriction of processing

During a dispute regarding the Processing of the Personal Data, you have the right to request that the Processing of the Personal Data be restricted.

• Right to data portability

You have the right to obtain the Personal Data provided by you in a structured, common and machine-readable form, if the processing is done for the execution of the agreement. You also have the right to transfer this data to another controller.

• Right to withdraw consent

You have the right to withdraw your consent at any time, without prejudice to the lawfulness of the processing based on your consent before this withdrawal.

• Exercise of your rights

You can, with proof of your identity, exercise the above rights free of charge via a written, dated, motivated and signed request addressed to Oogwereld België NV

We have a period of one month after receipt of your request to follow up on this. This period may be extended to two months depending on the complexity of the request and/or the number of requests.

 

What should I do if I have complaints?

Of course, we strive for 100% satisfaction of our customers. If you still have a complaint about the processing of your personal data, you can contact the Commission for the protection of privacy (Privacy Commission):

Commission for the protection of privacy Press Street 35, 1000 Brussels

 +32 (0)2 274 48 00  +32 (0)2 274 48 35  commission(at)privacycommission.be

Questions or comments?

If you have any questions about the processing of your personal data or about this privacy policy, you can contact us at:

037 666 777

info@weblens.be

 

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