Shipping & Returns

Shipping

Delivery in Belgium: €3.90 Delivery NL, DE and LUX: €4.90 Delivery France: €5.90 Delivery Spain: €6.90 Delivery only takes place after payment. Delivery times indicated on the website are indicative and not binding. The shortest possible delivery times are aimed for. Any delays do not give the buyer the right to cancel the order or claim compensation.

In case of force majeure, Weblens is entitled to unilaterally cancel the order. If the points from these general terms and conditions of sale are not met, Weblens is authorized to unilaterally terminate the cooperation with the buyer.

Pickups can be done at the pickup point Ten Bos 5 in 9100 Nieuwkerken-Waas and Grote Markt 11, 9120 Beveren-Waas, Belgium. No shipping costs are charged for pickups.

Complaints regarding visible and invisible defects or the non-conformity of the requested products must be reported in writing within 14 days. The return of the products must be carriage paid and therefore without costs for Weblens. Returns are only accepted if written permission has been given by Weblens.

Returns

Would you like to return a specific product to Weblens? That is possible with our permission. Always contact us first to make proper arrangements. This can be done via +32 37 666 777 or via info@weblens.be

What can you return?

Products are only taken back if they are in the original, unopened, unwritten and undamaged packaging. The goods must also always be returned in hard packaging. Please never send lenses or products in a soft envelope, the refund will not be accepted.

Contact lenses that have been custom made are never eligible to be returned.